Job Description

QUALITY ASSURANCE MONITOR POSITION

Our contact center is looking for a QA Monitor. The ideal candidate possesses outstanding communication skills and a commitment to guaranteeing the optimal customer experience to our customers.

Internal applicants must submit a letter of interest to HR stating why you are interested and your qualifications for the position. Your application does not substitute as a letter of interest.

Salary: $18 - $20 Hourly

Benefits Eligible

Hours: Full Time

Start Date: ASAP

Location: Springfield, MO

Successful applicants will be able to demonstrate the capability to assess the overall quality of customer contact provided by customer service agents, with the goal of ensuring an exceptional customer experience. As a QA Monitor, you will be responsible for evaluating the training needs of each customer service agent and communicating appropriate coaching opportunities.

Come join our goal-oriented culture where everyone shares a vision, and we promote helping each other achieve goals. Grizzly is an employee focused company that appreciates employees. We host multiple employee events throughout the year and provide a fun atmosphere where employees look forward to coming to work!

Job Responsibilities:

• Monitor, record, and score calls and correspondence for agents.
• Prepare reports and summaries.
• Coach agents according to standards, as needed.
• Collaborate and assist in training as needed.

Job Requirements:

• At least 2 years of applicable customer service is required
• Inbound call center experience preferred
• Computer literate
• Ability to demonstrate typing proficiency
• Diploma or General Education Degree

Benefits:

• Medical, dental, and vision insurance plans
• Paid vacation and holidays
• Matching 401(k) plan
• Employee discount
• FSA/HAS
• Disability and life insurance
• EAP

About Grizzly:

Grizzly Industrial, Inc. was founded in 1983 and has become one of the largest providers of woodworking and metalworking machinery, tools, and related accessories. We provide high-quality products at the lowest possible prices through a strong internet and catalog presence. Grizzly was the first tool and machinery company to have a website over two decades ago.

As a company, we value a strong work ethic and promote a corporate structure that is professional, collaborative, and organized. We place a strong value on respect, ethics and integrity and promote a positive, cooperative, and fast-paced environment.

Grizzly is a drug-free and equal employment opportunity employer.

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