Job Description

Grow with us...

Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

We’re currently seeking a highly motivated and experienced Director of Housekeeping to lead our housekeeping team. The ideal candidate will be responsible for maintaining the highest standards of cleanliness, presentation, and service throughout our property. This leadership role requires strong organizational skills, a hands-on management style, and a commitment to exceptional guest and team member satisfaction.

The Director of Housekeeping is a natural at identifying challenges, makes reasonable and insightful assumptions, and motivates everyone on the team by showing them the rewards of providing outstanding service.

Inside tip: Leading by example may lead you to incredible growth opportunities.

Key Responsibilities:

• Oversee daily operations of the housekeeping department, including room attendants, public area attendants, laundry, and supervisors.
• Ensure cleanliness and maintenance of guest rooms, public areas, and back-of-house spaces.
• Implement and uphold housekeeping policies and procedures in compliance with safety and sanitation standards.
• Manage staffing levels, scheduling, recruitment, training, and performance evaluations.
• Collaborate with the maintenance, front office, and other departments to ensure seamless guest experiences.
• Monitor inventory levels and ensure adequate stock of linens, cleaning supplies, and equipment.
• Conduct regular inspections of rooms and public areas to maintain quality standards.
• Analyze department performance metrics and drive continuous improvement initiatives.
• Prepare and manage departmental budget, including labor, supplies, and capital expenses.
• Address guest complaints and special requests promptly and professionally.

About you...

5 or more years luxury 4- 5 Star Hotel experience.

A post-secondary diploma or degree would be a plus.

An expert in housekeeping operations, a strong leader and a proven track record in guest and team member engagement and financial performance.

Excels at communication, both verbal and written.

Is flexible and willing to meet the demands of a 24-hour operation.

About us...

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a misson-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, SH Hotels & Resorts is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

SH Hotels and Resorts is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

Job Tags

Similar Jobs