Job Description

The OAKS CLUB:

A jewel on Florida’s peaceful Sun Coast close to downtown Sarasota, The Oaks Club is the embodiment of beauty and vitality. This private, member-owned Platinum country club offers the finest of amenities. The most attractive feature of The Oaks Club, however, is its celebrated social calendar and community life. Members come from all over the United States and throughout the world to reside in one of three gated communities. This diverse Club is ideal for those seeking the finest location, an enviable lifestyle, and exceptional, sustainable value. The Oaks Club is very seasonal with high demand from the months of October through May with over 3 million in Food and Beverage Revenues.

Position Summary

Dining Room Manager will manage the service of members and guests in the dining room. Supervise, instruct, and assist service staff in all aspects of their specific positions. Assure that member satisfaction standards are consistently attained. The Dining Room Manager must uphold The Oaks Club Core Values, as well as the highest levels of food and beverage service.

Position Responsibilities

• Oversee all dining room set up and reset of rooms including but not limited to room set up per floor diagrams, table/place settings & buffet set up.
• Assign stations and side work for all service staff. Responsible for maintaining and updating side work assignments for all dining rooms. Responsible for ensuring these assignments are completed for each shift (opening and closing).
• Supervise, direct and delegate service during ala carte and/or buffet dining according to expected service standards.
• May coordinate ala carte food service between kitchen and service staff. Instruct staff on daily specials, ensure that staff follows proper procedures with respect to informing members of this information.
• Maintain the highest standards and set the example for supervised staff through consistent use of proper service techniques and procedures.
• Communicates all member requests and or complaints to receive and resolve member and complaints and requests. Advise Food & Beverage Manager of any such issues.
• Secure club property as it pertains to the dining rooms (i.e., buffet props, china, glass, and flatware).
• May act as Manager on Duty in the absence of the Food & Beverage Manager.
• Maintain the club’s supplies, tables, chafers, etc. and storage area in a neat and organized manner on a shift-by-shift-basis. Responsible for the overall cleanliness of all dining rooms. Advise maintenance of any issues that require their attention.
• Work in conjunction with other management/supervisors in the development and implementation of staff training. Train all new dining room service staff.
• Maintain a professional and positive attitude.
• Instruct and train service staff in basic food terms, various wine varietals, liquors, and beers.
• Perform and maintain accurate inventories.
• Requisition supplies as needed.
• Attend staff meetings and training sessions as required.
• Close and secure the Clubhouse each night.
• Perform other additional tasks as may be assigned from time to time by the Food & Beverage Manager or the Assistant General Manager.

Essential Skills and Experience

• Exceptional Customer Orientation.
• Strong team player.
• Must be knowledgeable in food, wine, liquor, and beer. Should possess knowledge of proper procedures for handling food and beverage properly. Must maintain a Florida Certified Food Safety Manager card or be able to successfully complete the certification within three months of hire.
• Must be organized and able to consistently maintain service standards at all times. Must be able to recognize and ensure their staff is also performing standards consistently at all times.
• General computer knowledge is needed. Ability to learn and instruct staff on Point of Sale. Knowledge of or ability to learn and use excel, word and publisher as pertaining to Food and Beverage.
• Ability to supervise and train staff in a positive and effective manner.
• Knowledge of basic math skills related to inventory and management of staff hours.

Physical Demands

While performing the responsibilities associated with this position, the employee is required to be able to properly carry a cocktail tray and oval food tray which may weigh up to 30 lbs. Also, able to lift, carry, push, pull or otherwise move objects up to 30 lbs. in weight. Must be able to move tables, chairs, etc. for set up as needed and be able to stand and/or walk for up to four hours at a time.

Work Environment

While performing the duties of this job, the employee is regularly exposed to a normal interior environment as regulated by an air conditioning and heating system. Also exposed to the normal work environment of a commercial kitchen where there may be extremes of heat/cold and loud noise.

Those interested in applying should send a cover letter and resume to LynnRae Allain, Director of HR at lallain@theoaksclub.com .

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