Job Description

Performs a variety of duties in support of the deposit accounts function ensuring compliance with all established policies, procedures and federal and state banking regulations.

ESSENTIAL DUTIESAND RESPONSIBILITIES:

• Process customer transactions in a timely and accurate manner, reviews suspense reports for transaction activity, and coordinates with the main office of international negotiations to insure that daily, weekly and monthly balancing is achieved.
• Generate reports (monthly/weekly) that are an important tool for the area in order to provide information to different areas and Head Office.
• Report to the main office any errors, transactions not booked, transactions that caused overdrafts, incorrect parameters, or any unusual circumstances on the process of time deposits.
• Post Equation-related debit and credit transactions, and reviews journals and ensures that posted transactions are correct, reversing any incorrect information.
• Perform miscellaneous duties related to new accounts, ensuring that the tasks are carried out on a timely and accurate manner.
• Process checks in accordance with the Federal Reserve Bank and if needed escalates potential fraud to the appropriate department(s).
• Serve as the back for the contingency site in case any member is unable to participate.
• Ability to communicate clearly and professionally both orally and in writing to others
• Back up Representative to Operations Supervisor.
• Keep control of follow ups, such account status, and proper daily balancing with Head Office
• File and keep the entire daily work and documents in the designated places, on time and at hand.
• Assist with special projects as needed
• Perform additional tasks as assigned by company management.

POSITION REQUIREMENTS :

• General PC, software proficiency and strong skills in Excel are necessary.
• Excellent verbal, written and bilingual (English/Spanish) communication skills and techniques.
• Basic knowledge of math and accounting principles.
• Excellent customer service and organizational skills.
• Knowledgeable in check processing, along with banking rules and regulations.

EDUCATION & EXPERIENCE

• Banking experience required.
• Associate Degree or equivalency.

PERSONALRESPONSIBILITIES:

• Appropriate, timely, accurate and complete processing of new deposit accounts and other banking support functions as assigned.
• Analytical thinking and ability to establish priorities, work independently, and proceed with objectives
• Ability to work under pressure, meet deadlines, and handle confidential matters.
• Maintain flexibility and demonstrating the ability to proactively work under a broad set of circumstances and situations.
• Exhibit exceptional interpersonal and relationship building skills.
• Works to proactively resolve new deposit account issues and problems.
• Takes appropriate action to ensure proper compliance with established bank and deposit account handling procedures.
• Refer non-routine and unusual problems and issues to department management.
• Special requirements (established by supervisor) willing to work overtime, holidays, and weekends as requested by Deposit Accounts AVP.
• Ability to work as a positive member of the team and to effectively communicate with others
• Well organized
• Takes personal initiative as appropriate to resolve issues and to assist others
• Takes personal initiative to learn new job related skills
• Abides by the Bank’s Code of Conduct, operational and general policies and procedures, complying with all applicable laws, rules and regulations, including but not limited to the Bank Secrecy Act, Anti-Money Laundering, Know Your Customer, Suspicious Activities and Office of Foreign Assets.

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