Job Description

Position : Medical CSR

Location : Philadelphia, PA ( Remote work but should be within 60 minutes commute distance from Philadelphia, PA. Also, Candidate only from PA, NJ, DE will be considered)

FT Schedule: Call center is open 7 days a week – candidates must be available between the hours of 8:00AM – 8:15PM and flexible to work weekends. There are 2 holidays this call center closes for – Christmas and Easter – otherwise the candidates will be working every other holiday.

• This will be a class of CSRs starting on 9/29.
• Looking to schedule interviews starting the week of 9/2 through week of 9/8– candidates must be flexible to interview when scheduled.
• Candidates must be within an hour from the office and live in the tri-state area (PA, NJ, DE).
• These will be operator positions – they will be triaging calls to send them to the correct departments and not handling the claims / benefits themselves. Medicare is highly preferred; call center experience is required.
• Training will only be 3-4 weeks at the start of the 90-day contract.

Training for contractors will be Monday to Friday for 3-4 weeks (Classroom and on the floor nesting) from 8:00AM to 4:30PM .

Candidates must be flexible to work these hours for this role.

Customer Service Representative - Medicare

Medicare CSRs handle claims, benefits, enrollment, member portal, ID cards, etc. and work with customers to solve problems. This is a 5 star service that the team is looking to uphold. Tone and empathy are a must for this position.

Qualifications:

Call Center Customer Service, inbound calls required (no telesales)

Looking for excellent Customer Focused competencies - seeking service oriented individuals with strong customer service skills.

Must have empathy and strong problem solving skills.

Must have strong verbal and written communication skills. This is a phone based position which requires excellent verbal communication; use of proper grammar; professional language/word choice vs casual language/slang; ability to clearly communicate complex messages over the phone.

Ability to navigate through multiple systems at a time.

Preferred qualifications:

HS Diploma or GED with a 2 years of customer service experience/call center experience is preferred

Healthcare industry experience

Previous Medicare experience

Strong Call Center Customer Service experience (Inbound calls)

Medical background helpful

Job Tags

Contract work, For contractors, Casual work, Work at office, Remote work, Live in, Flexible hours, Weekend work, Monday to Friday,

Similar Jobs