Customer Service Case Manager Job at ROCS Grad Staffing, Arlington, VA

SU1yK2IycHVGVkdEOENjeFZjYWlYZ3YrSGc9PQ==
  • ROCS Grad Staffing
  • Arlington, VA

Job Description

Why you want to work here:

Gain valuable experience within the nonprofit sector in a professional office environment. This is a great opportunity for a recent college graduate desiring to positively impact others.

Position Duties and Responsibilities for Customer Service Case Manager:

  • Serve as liaison for parents, provide exceptional customer service support in navigating fee assistance program policies and procedures.
  • Update client information and data into automated database system.
  • Coordinate and monitor resolution to concerns from parents regarding fee assistance program.
  • Maintain respectful, professional working relationship with military families.
  • Maintain high-ethical standards including maintaining strict confidentiality.
  • Assist with special projects and other functions as needed to accomplish company objectives.

Job Qualifications for Customer Service Case Manager:

  • Completed Bachelor's degree or strong office and customer service experience
  • Excellent customer service skills, prior office experience
  • Good communication skills (oral, written, and listening).
  • Conflict resolution skills.

Arlington, VA

Hybrid

$20/hr

Job Tags

Similar Jobs

Reagents

Warehouse Associate Job at Reagents

 ...and distributor of specialty chemicals, reagents, and analytical testing solutions for over 50 years. About the Role The Warehouse Associate is responsible for accurate receiving, storing and shipping of company products while ensuring operating standards of... 

AppleOne Employment Services

Brokerage Assistant Job at AppleOne Employment Services

 ...support to brokers, helping ensure smooth daily operations in a fast-paced office environment. Key Responsibilities: Assist brokers with scheduling, document preparation, and data management Help create proposals, property flyers, and presentations Maintain... 

Fay Servicing, LLC

Software Developer - Quickbase Job at Fay Servicing, LLC

 ...Reporting to the VP, Technology Delivery, this position designs, develops, implements, and maintains Quickbase applications to...  ...Systems, or a related field (or equivalent combination of years of experience with High School diploma/GED ~ Certified Quickbase Developer... 

Insight Global

Information Technology Project Coordinator Job at Insight Global

 ...The Project Coordinator assists project managers with specific administrative tasks related to their assigned projects...  ...project manager. This is a junior level role with the goal to move to...  ...Management, Marketing, Internships or entry-level positions in project, IT, business... 

Equitable Advisors

Part-Time Administrative Assistant Job at Equitable Advisors

 ...Position Overview: The Part-Time Administrative Assistant will play a crucial role in supporting our day-to-day operations. You will assist with client communication, carrier follow-ups, and maintaining accurate records, ensuring smooth workflows and excellent service...