Job Summary:
The customer service representative is responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer related issues; Interact with sales representatives, accounting, scheduling, and manufacturing teams for timely shipments; assist sales representatives and other departments with administrative tasks and other duties as assigned. Education High School Diploma or Equivalent. Experience & Training 1+ year(s) work experience in administration/customer service (preferably in a manufacturing environment). Experience with ISO 9001 environment a plus. Skills & Abilities Excellent oral and written communication skills; Must possess strong interpersonal skills to deal with people at all levels within the organization and outside; Strong systems and software skills - word processing, spreadsheets, computer applications; Basic Mathematic skills; Knowledge of general office practices; Knowledge of company practices and procedures; Ability to pay close attention to detail, work under pressure and meet deadlines; Ability to organize, prioritize and successfully multitask; Be adaptable and comfortable in a fast-paced, dynamic work environment. Duties & Responsibilities: Customer Service functions including customer assistance, order processing, first article approval follow-up, contacting existing and new customers. Enter sales orders, quotations, rejection orders, and create job travelers accurately. Monitor progress of customer orders by working with production to ensure manufacturing schedules align with customer promise dates. Communicating product delays with customer and updating relevant data/paperwork to match new dates. Handle customer concerns/inquiries in a professional, courteous and timely manner. Communicate with the sales people on a regular basis regarding activities within their respective accounts. Effectively communicate details of customer orders to various internal teams to ensure all requirements are met May include light filing and general addministrative tasksAll qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
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