Job Description

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Product Implementation Technical Support Specialist

What does a successful Product Implementation Technical Support Specialist do at Fiserv?

You will be part of our Merchant Solutions Risk & Fraud engineering group. You will join an organization responsible for mission critical platforms that support Fiserv reduce financial risk. We build and support highly scalable, available, and best performing tools for risk management process providing opportunity to monitor and manage merchant portfolio. We build and support tools to onboard new clients and perform compliance & risk screening and monitor for card & merchant related fraud scenarios.

This demanding environment will require you to be an enthusiastic, critical and analytical person who can balance platform stability and resiliency along with modern engineering practices and solutions, so therefore you will have excellent analytical and communication skills.

What you will do:

• Act as Implementation Specialist for Risk Tools, providing hands on training to users
• Support incident management and be product SME
• Provide technical support for applications and de-bug issues as needed
• Communicate with application support and developers to triage and provide resolutions to clients

What you will need to have:

• 6+ years of experience in triaging technical issues by diagnosing AWS Cloud Watch, Splunk and application logs
• 6+ years of experience in programming in Snowflake, Java & Oracle/PostGres databases
• Professional working proficiency in both Spanish and English
• Bachelor's degree in computer science, or a related field, or an equivalent combination of education, military, and work experience

What would be great to have:

• Experience in payments/financial domain
• Understanding of Payment Landscape within Credit Risk functions
• Understanding of ITIL support process
• Understanding of Release Management

Important info about this role:

• We’re better together! This role is fully on-site
• This is a full-time, direct-hire position, and no contract options or unsolicited agency submissions will be considered

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Salary Range

$77,000.00 - $137,500.00

These pay ranges apply to employees in New Jersey, New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Job Tags

Full time, Contract work, Work experience placement,

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