Job Description

Call Center Representatives Needed ASAP – Baton Rouge, Louisiana - Hybrid

Summary

We’re seeking energetic, motivated members to join our team in Baton Rouge, LA. This position is a Provider Services Call Center Agent. The primary role of the agent is to assist Healthcare Professionals with billing requirements, policy questions and other healthcare-related inquires as it relates to LA Medicaid.

Responsibilities include fielding provider inquiries, researching complex issues, maintaining knowledge of current billing and policy changes, and logging and tracking phone inquiries. The ideal candidate will have strong oral and written communications skills, customer service skills, telephone etiquette, and a patient and positive attitude. Must be an independent worker, with the ability to problem solve and multitask. The position requires navigating multiple computer programs and knowledge of Microsoft tools is a must.

Duties and Responsibilities (List all essential duties and responsibilities in order of importance)

• Handle high volume inbound calls with knowledge to address concerns from the Provider community.

• Meets and retains all quality and production standards by answering and resolving 92% of calls from Medicaid providers within 3-5 minutes to assure contractual requirements.

• Interacts with providers, in a timely and professional manner when assisting the Provider community.

• Records calls accurately in call tracking system.

• Assist co-workers to achieve and maintain departmental objectives and goals

What we're looking for

Knowledge, Skills and Abilities (List all knowledge, skills and abilities that are necessary to perform the job satisfactorily)

• Ability to work independently with little to no supervision

• Ability to work as a team player

• Excellent organizational, and verbal and written communication skills

• Basic knowledge of Microsoft Office

• Maintain regular attendance based on agreed-upon schedule

• Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)

• Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers

• Ability to multitask in a high paced environment and retain information

Required Education:

High School Diploma or equivalent GED

Required Experience:

1-2 years Customer Service/Call Center experience

Basic knowledge of Microsoft Office

Preferred Experience:

Medicaid experience

Medical Claims experience

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