Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers
Pay rate $21.50 per hr on W2
What we help them with:
• Dealer referrals—getting a customer connected with a dealer that can provide sales or service we will warm transfer to a dealer
• Our number one goal is to get the homeowner connected with the dealer
• Provide customers with warranty information
• Product comparison
• Dealer referrals to distributors
• Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department
• Customer complaints are triaged by Tier 1 and transferred to the Tier 2 representatives
• Agents are also responsible for triage of remote access or wifi capable products such as thermostats. Identify
Requirements:
• Microsoft Office proficient
• Type 35-45 words per minute
• Excellent verbal and written communication skills
Shift
Standard Work Day
Education
HS Diploma/GED
...Metrology Operator needed for an 18month contract to hire opportunity with Yohs client located in Santa Clara, California. Base Pay Rate: $28-$32 per hour The Big Picture Top Skills You Should Possess: Moderate oral and written communication skills...
...We currently have 4+ companies in the Bay Area looking for Tax seniors- Tax Directors- Top 100 public accounting firms. Tax Senior- Tax Director- Tax Generalist roles- hybrid can be remote 55-hour busy seasons. all throughout California UHNW Tax Senior- UHNW...
About Us: At Payam Music, students fall in love with piano. While traditional methods have remained unchanged since Mozarts era, our patent-pending curriculum helps students learn to play piano faster and more effectively. The curriculum teaches beginners using an innovative...
...management and production schedules. In addition, you will partner closely with Creative managers, Studio managers, Production Coordinators, finance, legal, procurement, and Product Specialists. This role is hybrid on-site Monday through Thursday and Friday's are remote....
&##128188; Back Office Business Analyst Trading Systems (Murex, Calypso, Finastra) - Financial Software Implementation - Remote/Client-Site Travel This role is offered on a CONTRACT or PERMANENT basis. We're hiring an experienced Back Office Business Consultant...